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After landing at Dallas-Fort Worth and easily clearing immigration & customs, I had a couple of hours to kill until my flight to San Francisco. Even though my arrival point and departing flight were not anywhere near the American Express Centurion Lounge in Terminal D, I still had plenty of time to go to it via DFW’s intra-terminal train.
I have access to the Amex Centurion Lounges thanks to having an American Express Platinum Card, which gives free unlimited access. Unfortunately, too many people have access to their lounges these days, resulting in a less-than-perfect experience, though it still has plenty of great features that make it worth visiting.
The DFW Amex Centurion Lounge has a spa, though I didn’t take advantage of it. You can schedule appointments when you arrive at the lounge.
Even though I had been eating all day on my flight from London, I still wanted to try a bit of the food in the Centurion Lounge, so I had a bit of brisket, and some Mexican food. There was plenty of other food available as well, including hot dishes, salads, and desserts.
I also had some local craft beer and fresh-baked cookies.
The bars in the Centurion Lounges are well-stocked.
On another visit, they had some of the most amazing bread pudding I’ve ever had. It served as a fantastic dinner on that occasion.
Amex’s Centurion Lounge at DFW is a nice, bright space, though it’s incredibly crowded. At times, it can be difficult to find a seat, especially when your fellow passengers don’t make much of an effort to free up space for anyone else.
I’ve visted the Dallas Centurion Lounge a few times now including this trip, and I have to say that some of the Amex cardholders are some of the rudest people I have ever met. I admire the ability of the staff members to still be smiling & providing great service, as they have to deal with some real special people. For example, one time I saw a woman storm off because a bartender had the nerve to serve other people who had been waiting for their drinks before her. On this particular visit, one guy next to me rudely demanded salt for his meal from a staff member who was clearly busy trying to clean up everything other passengers had left behind. When the staff member pointed the guy in the direction of the condiments, he started to be even more rude to the employee. This didn’t do anything to get him his salt; he had to get it himself. That’s not to say that the Centurion Lounge employees don’t provide good service – that very same staff member later asked me if I wanted another beer, and she went and got it for me. The lesson here is to always treat service professionals with respect.
I’m not sure if I would call the DFW Centurion Lounge a relaxing experience, but it’s not a bad place to kill time before a flight. The food selection is decent, and the bar is great. The staff members do their best to keep a very busy lounge clean while providing good service.
It’s hard to blame American Express for the Centurion Lounge overcrowding issues. They can’t help that they have created a lounge experience that is far better than the other lounges that passengers may have access to. The spaces they have for their lounges are sometimes small, but looking at the building layouts, I don’t know how much more they could expand. The only possible solution would be to limit cardholders to a certain number of visits annually, or at least lower the number of guests allowed. Amex could also eliminate the ability for other non-Platinum or Centurion cardholders to pay $50 for lounge access. Given the decent food in the lounge & full bar inside, $50 is not outrageous at all. They do say they can limit the sale of day passes based on capacity, but I’m not sure how much this happens. American Express is going to be adding more lounges, which will likely lead to more and more people hearing about them, which will exacerbate the crowding problems. At some point, something will need to change.
Traveler. Writer. Photographer. Terrible dancer. 40+ countries & major territories so far, slowly working his way through the rest. Related interests: craft beer, street food, cocktails, culture, sporting events, history, value travel, credit card bonuses, hiking, visiting non-touristy places, bacon, seafood, & cheese