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Alaska Airlines has a few partnerships that go across airline alliances. One of these is with American Airlines. As a result, it’s possible to book a flight on AA.com that has an American Airlines flight number, but the flight will actually be on Alaska metal.
When booking a codeshare flight such as this, you will be given an American record locator. Unfortunately, this locator isn’t sufficient if you want to make certain changes to your reservation, including seat assignments. You’ll have to get your Alaska Airlines record locator in order to do this.
Getting an Alaska Airlines record locator for your reservation that was booked through American is easy, though it might take a little bit of time.
Fortunately, Alaska keeps adding more ways to reach out to get the PNR.
Here are you options: Call American Airlines reservations at one of the phone numbers below, or reach out to Alaska Airlines through Twitter, or now you can even text message Alaska at 82008, and they will provide you the corresponding Alaska PNR. It’s that easy!
Within the U.S.
| Language | Phone | Hours (CT) |
|---|---|---|
| English | 800-433-7300 | 24 hours, Daily |
| Spanish | 800-633-3711 | 24 hours, Daily |
| Japanese | 800-237-0027 | 6 a.m. – 12 midnight, Daily |
| Mandarin Chinese | 800-492-8095 | 7 a.m. – 12 midnight, Daily |
| Hearing & speech impaired | 800-543-1586 | 24 hours, Daily |
Call the appropriate number, then go through the robot menus for existing reservations. You might be on hold for a bit, but eventually you will be connected with an American Airlines reservation agent. Give them the record locator from AA, and they’ll be able to give you the corresponding record locator for Alaska. You can then use that record locator on the Alaska website to see your full reservation.
Or alternatively, Alaska Airlines informs me that their customer service agents can help you through Twitter.
Hi there, if you want to DM me your last name I can look that up for you. -Corrine https://t.co/t4ooDR29zz
— Alaska Airlines (@AlaskaAir) May 7, 2017
Notice how the original American locator didn’t even have the Alaska flight number, which might be useful information at the airport. Now you’ll be able to select your seats & get in touch with Alaska for any other changes that you wouldn’t be able to do through AA.com.
Can v get elite benefits like same day change , bags if booked alaska operated via american
Turns out you can also just text message Alaska at 82008 and they will provide you the corresponding Alaska PNR
Good to know! Thank you for sharing!
Thank you for this post! Did this via text, very quick and easy.
Thanks for this post! I used to deal with this issue. Fortunately, it looks like AA has fixed this inconvenience recently. On my latest AA award flight, which was operated by Alaska, they provided the Alaska Record Locator directly on the booked itinerary, which was new to me.