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Alaska Airlines has a few partnerships that go across airline alliances. One of these is with American Airlines. As a result, it’s possible to book a flight on that has an American Airlines flight number, but the flight will actually be on Alaska metal.

When booking a codeshare flight such as this, you will be given an American record locator. Unfortunately, this locator isn’t sufficient if you want to make certain changes to your reservation, including seat assignments. You’ll have to get your Alaska Airlines record locator in order to do this.

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Getting an Alaska Airlines record locator for your reservation that was booked through American is easy, though it might take a little bit of time.

Fortunately, Alaska keeps adding more ways to reach out to get the PNR.

Here are you options: Call American Airlines reservations at one of the phone numbers below, or reach out to Alaska Airlines through Twitter, or now you can even text message Alaska at 82008, and they will provide you the corresponding Alaska PNR. It’s that easy!

Within the U.S.

LanguagePhoneHours (CT)
English800-433-730024 hours, Daily
Spanish800-633-371124 hours, Daily
Japanese800-237-00276 a.m. – 12 midnight, Daily
Mandarin Chinese800-492-80957 a.m. – 12 midnight, Daily
Hearing & speech impaired800-543-158624 hours, Daily

Call the appropriate number, then go through the robot menus for existing reservations. You might be on hold for a bit, but eventually you will be connected with an American Airlines reservation agent. Give them the record locator from AA, and they’ll be able to give you the corresponding record locator for Alaska. You can then use that record locator on the Alaska website to see your full reservation.

Or alternatively, Alaska Airlines informs me that their customer service agents can help you through Twitter.

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Notice how the original American locator didn’t even have the Alaska flight number, which might be useful information at the airport. Now you’ll be able to select your seats & get in touch with Alaska for any other changes that you wouldn’t be able to do through

What do you think? Add a comment!


  1. Thanks for this post! I used to deal with this issue. Fortunately, it looks like AA has fixed this inconvenience recently. On my latest AA award flight, which was operated by Alaska, they provided the Alaska Record Locator directly on the booked itinerary, which was new to me.